We are sure that you will be happy with your purchase from us, but should you need to return any items, Fire Door Safety Shop offers free returns on products within 30 days of purchase.

For products weighing less than 5kg, a returns note is included in your delivery.  Please follow the instructions on this form, attach the pre-paid label and take it to your local post office.  On this form you can also choose to exchange your product.

For all returns weighing more than 5kg please contact our customer services team on 08000 149 108.

If you have misplaced your returns note please email

If you are having difficulty installing one of our products or have a technical query, before you return the product please call our customer services team on 08000 149 108, who can put you through to the technical team at the manufacturer, Geofire.

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